Missing data after switching from RTH to ETH and back to RTH

[MarianApalaghiei]

Platform version: NinjaTrader 8.0.20.0 64-bit
Data provider: NinjaTrader Continuum

Steps to reproduce the problem:
- Disconnect from NinjaTrader Continuum.
- Go to Tools -> Historical Data and remove all Historical and Market Replay data.
- Close NinjaTrader platform.
- Go to <username>\Documents\NinjaTrader 8\db\cache\ and remove all folders from within cache.

At this point, the database should be clean.

- Start NinjaTrader platform.
- Connect to NinjaTrader Continuum.

- Create a new chart with the settings from Screenshot 1, the most important ones:
- Tick Replay ON
- Trading hours: CME US Index Futures RTH

- Change Trading hours to CME US Index Futures ETH and keep Tick Replay enabled, as Screenshot 2 shows.

- Change Trading hours back to CME US Index Futures RTH and you will get the data from Screenshot 3 (missing data above and below the current price action from today).

I had a problem with missing data, a few days ago, which I temporarily solved by cleaning up the database, as above (as per the advice I received). But, in this case, I really need to be able to switch between RTH and ETH with Tick Replay enabled, without having to clean up the database every single time.

Thanks?

[NinjaTrader_PatrickG]

I was able to reproduce this symptom. Thank you for providing such detailed steps and relevant information.

I have submitted this to the Development Team for further analysis. The internal tracking number is QA-4972. I'll follow up when I have more information.

[NinjaTrader_PatrickG]

MarianApalaghiei , we'd like more information from your end. Please send me your log and trace files so that I may look into what occurred.

• You can do this by going to the Control Center-> Help-> Email Support
• Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.
• Please reference the following ticket number in the body of the email: 2475823 ATTN PatrickG