ES Data stuck

[blar58]

Hi

I am using Kinetick delayed data and I've got real problems with data.
Sometimes the data works sometimes it is stuck.
Seems to be a problem with ES. I am following CL market too but I do not get problems with CL.

Any idea ?

[NinjaTrader_Tyler]

Hello blar58,

Thanks for posting.

ES 03-20 settled today, so you'll want to roll your ES charts over to ES 06-20 if you haven't already.

If this does not resolve your inquiry, please send me your log and trace files so that I may look into what occurred.

You can do this by going to the Control Center-> Help-> Email Support

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Please reference the following ticket number in the body of the email: 2465927 ATTN Tyler

[blar58]

Yes I am already using ES 06-20.
I have sent the email

[bltdavid]

When the price movement of a particular instrument has reached its "daily price limit" (meaning
price has moved up too far too fast or moved down too far too fast, aka "limit-up" or "limit-down")
the exchange (usually) halts or pauses trading for that instrument.

These limit rules are also known as "circuit-breaker" rules,
https://www.cmegroup.com/education/c...e-banding.html

https://www.investopedia.com/terms/c/circuitbreaker.asp

The ES and YM have had some limit-downs (and limit-ups) recently, but the CL has not.
Perhaps this "daily price limit" circuit-breaker trading-pause is what you're referring to?

Good article here,
https://markets.businessinsider.com/...0-3-1029003790

On your minute base charts, maybe you've seen completely flat bars during these
periods of no trading? There's no data due to no trading.

Some charts will show you flat bars (eg, minute charts) whereas other charts will
completely stop showing new bars (eg, UniRenko on NT7 does this). It depends
on the underlying price type (tick vs minute) whether you see flat bars or no bars.

[bltdavid]

... it is not a mathematical problem in my indicators but rather a graphical problem with the charts.

Very interesting.

Just to confirm what your comment/screenshot seems to imply ...

When you create a new ES (or MES) 5-minute chart,
are you seeing this problem appear when absolutely no indicators are present on the chart?

After the market resumes trading and bars start to re-appear, does the problem go away?
Does it happen even when you're not connected to your data feed?
If you change the Chart Style to Candlestick, does that change the problem?
Can you attach a screenshot showing all your chart properties?

[bltdavid]

Hopefully, NT support can reproduce ...

[NinjaTrader_Tyler]

Hello marcus2300,

Does this reoccur after clearing your cache?

To delete the cache, follow the steps below.

• Shut down NinjaTrader.
• Open the Documents > NinjaTrader 8 > db folder.
• Delete the sub-folders named 'cache' and 'minute'.
• Restart NinjaTrader and test.

[bltdavid]

I will first try to give the full information on how I proceed:
• I open NT8 and have IQfeed data provider
• My daytrading workspace opens automatically (=default)
• The workspace consists of 5 different timeframes and data for the last 14 days (ranging from hourly till seconds)
• Each timeframe has between 5 and 8 (self build) indicators
• Starting up needs about 30 sec, so no heavy calculations or massive amounts of data
• If I scroll thru the charts with settings cursor on "Global" I go simultaneously thru the 5 timeframes.
• When I reach a period where data stays the same because trading was halted, the third screen of the five blocks.It becomes black and I cannot select it anymore with my cursor. I can still see my cursor however on the other timeframes. On the blocked screen I see a blue circle turning around like if the pc is calculating, but it stays like that till I push CTRL Alt Delete to do a forced close down of NT8. All other attempts to close or just screen 3 , to close the workspace or anything else does not work as NT8 does not react to anything anymore.

What are the exact chart properties for all 5 different charts?
The best way to provide this information is with 5 different screenshots.

Asking the forum why "would NT choke on chart 3 from 5" is rather useless
until you clearly define what these 5 charts consist of ...

I mean, others might like to be fascinated by this problem, too,
but we still don't have enough information to reproduce it ...

Quit hogging all the fun!

[NinjaTrader_Tyler]

Hello marcus2300,

Thanks for your reply.

I'd like to schedule a remote support call with you- please write in to [email protected] with the following information:

• A phone number where you can be reached
• A time window where I can call you (please include a time zone). Our regular support hours are 8:30am to 6pm US Eastern, Monday through Friday
• Shortly before our call, please launch our remote support application (TeamViewer). There are 2 ways you can do this:
  • Via NinjaTrader Control Center > Help > Remote Support
  • If you cannot start or have not downloaded NinjaTrader, please download the support application here: http://www.ninjatrader.com/support/NTSupport.exe

I look forward to our support call.

[NinjaTrader_Tyler]

I am so far unable to reproduce this behavior using the steps you provided, but please let me know if you change your mind and would like me to take a look.