Hello,
NinjaTrader_PatrickG, loremont, MarketMaker, @nickslad
and to everyone actively following this thread post and keen to get this sorted,
as I wrote earlier on this post, I had written to TDA API support, and they have finally replied. It is as we all suspected. I appreciate that Patrick could replicate the issue at his end and that he confirmed the issue does not happen with the new API under development. TDA API customer support confirmed this issue we all suffer every day is unrelated to the API. If any of you have not writen to TDA API customer support I strongly encourage you all to do so without any further delay to this email [email protected] so we can get our voices heard, the more the better and lets hope that this bug goes away soon.
Dear Patrick, could I also ask you to update your team with these news, and maybe ask them to follow this up with TDA at your end as well?
Here below some paragraphs from my emails to TDA API support:
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Hi,
I would like to report a repetitive issue which happens every single day during the first hour of trading, between 9:30 and 10:30hs Eastern time, where the TD Ameritrade API fails to respond or update the status of the orders sent using the "Ninjatrader platform". This issue is completely resolved after around 11am Eastern time every day.
Thank you
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Hello,
This is related to an internal issue that is unrelated to the API. We have made significant changes in the last few months that has improved on this. We are also opening critical tickets each time we notice this happening. I apologise for the inconvenience.
Kind regard,
Michael Ying
Product Manager, Trader
TD Ameritrade
600 W Chicago Ave, Chicago, IL 60654
T 866-839-1100
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Dear Michael,
Every day the TDA API starts working properly at around 11AM. It is as if you switch the API to a good server at that time of the day.
Before then, and during the first 90 minutes of trading, the API does not respond to the status of orders, forcing us users to restart Ninjatrader in order to get the correct statuses of those orders, and we have to do this every 3 minutes in my case. Then, the software itself takes some long couple of minutes to fully load, and then we need to restart it again once a new order is sent.
I hope you do realise the urgency of this matter. And it is literally as I said, NO response during the first 90 minutes, then magically (that is why I said you switched servers or something similar) all working as it should from 11 AM for the rest of the day.
Please kindly have this sorted as soon as you can. It is a tragedy as it is.
Thank you
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