I get an error when I try to connect to my ToS (TDA) simulated account

[roycoolman]

Hi,

I'm testing ToS simulated account and I created a connection to it on NT8.
Followed all the steps, as you can see on the screenshot i got the connection authorized, but everytime I connect to it, it fails.

Can anyone help here, why is the connection fail?

Thanks
Roy

[NinjaTrader_PatrickG]

So I may accurately assist you, please answer all of the following questions:

• What version of NinjaTrader 8 are you using? Please provide the entire version number. This can be found under Help -> About (Example: 8.0.?.?)
• Was this connection working previously? Or has it never worked?
• To clarify, this is a Think or Swim demo account, not a live TD Ameritrade account?
• Was the verification process within the browser window that opened during the connection configuration successful?
• Does this symptom persist if you restart your PC?

[roycoolman]

So I may accurately assist you, please answer all of the following questions:

• What version of NinjaTrader 8 are you using? Please provide the entire version number. This can be found under Help -> About (Example: 8.0.?.?)
• Was this connection working previously? Or has it never worked?
• To clarify, this is a Think or Swim demo account, not a live TD Ameritrade account?
• Was the verification process within the browser window that opened during the connection configuration successful?
• Does this symptom persist if you restart your PC?

Hi.

- I'm using 8.0.21.0 64-bit version
- This is the first time I'm connecting NT8 to ToS
- Yes, this is a ToS demo account, not TDA live account
- Yes, the verification was done within IE browser, had no problem with the user and password
- I just restarted the PC, same situation, same error

thank you

[NinjaTrader_PatrickG]

The root cause here would be that demo ToS accounts are not supported. Only live US TD Ameritrade accounts will be able to connect in NinjaTrader 8.