TD Ameritrade Connection Problem

[FaaastEddy]

Hi. I setup NT8 on a new computer. I'm trying to setup a TD Ameritrade connection but when I press Authorize in the Connections window, I get this popup: Unhandled Exception: The system cannot find the file specified. What can be the problem?

[NinjaTrader_PatrickG]

The new TD Ameritrade authorization requires that Internet Explorer 11 be installed on your PC. This error typically indicates that Internet Explorer 11 is not installed/activated on your PC.

hat version of Windows are you using?

[FaaastEddy]

I'm using Windows 10 Pro for Workstation. I have IE 11 installed and activated. What else can be causing this?

[sledge]

I'm using Windows 10 Pro for Workstation. I have IE 11 installed and activated. What else can be causing this?

I bet you have more than 1 tda connection in your list.

[NinjaTrader_PatrickG]

Try the steps below one at a time. Make sure to follow the steps, restart the PC, then attempt to authorize the TD Ameritrade connection

• Make sure all Windows updates are installed
• Within Control Panel > Programs and Features > Turn Windows features on or off, make sure 'Internet Explorer 11' is enabled
• Check that Internet Explorer 11 is installed in Start menu > Settings > Apps and features > optional features. If not, select and install 'Internet Explorer 11'

If this still doesn't fix the issue, try making Internet Explorer 11 your default browser (just temporarily):

• Start menu > Search for and select 'Default Apps'
• Change 'Web browser' to 'Internet Explorer'
• Restart your PC and test

[FaaastEddy]

Thanks Patrick. That worked.

[javisheen]

I have the same problem, I followed the same instructions and I cannot solve it. help!

[NinjaTrader_PatrickG]

Can you elaborate specifically on what occurred after following all of the steps in post #5? To reiterate, Internet Explorer must be installed/active and sometimes must even be set to your default web browser.

[javisheen]

I have internet explorer 11 activated and default. I also have the latest version of ninja trader, and I also have ameritrade enabled to share data.This worked fine before ninja trader update.

[NinjaTrader_PatrickG]

Please send me your log and trace files so that I may look into what occurred.

• You can do this by going to the Control Center-> Help-> Email Support
• Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.
• Please reference the following ticket number in the body of the email: 2455597 ATTN PatrickG

[alexw]

I too am having the same TD Ameritrade issue. I have Edge as my main browser. When I click authorize in NT8 on the connection properties I don't get the TDA pop up box to enter my credentials. I've tried it with both Edge and Chrome as my browsers (set as defaults) and neither makes a difference. Any assistance would be appreciated

[NinjaTrader_PatrickG]

Edge cannot be used for this purpose. Internet Exporer 11 must be used. Did you follow the steps in post #5?

[mgalal]

Hi, are there browser settings that allow this to work properly? My login screen on TDA simply doesn't work after form submission. Once I enter credentials, page refreshes with login form again. The normal TD web login works fine, but not the login page for the "authorize" button. Anyway I can set NT8 to perform the authorization using Firefox?

[NinjaTrader_PatrickG]

Unfortunately not. Internet Explorer 11 is required. I'd like to see exactly what you're describing. Is it possible to take screenshots or ideally a video of the process starting from clicking on 'Authorize' in NinjaTrader? We like to use Techsmith Capture to quickly record and share videos:

• https://www.techsmith.com/jing-tool.html

[mgalal]

Hi Patrick, sorry for the delay. Here's the screencast on not being able to authorize TDA. It's something to do with Javascript on page and I pretty much enabled everything I could think of to allow Javascript to load. As you can see, the Login button is disabled in the video.

https://www.screencast.com/t/Dl2wUrfG