Can not log onto Rithmic connection

[roblogic]

I emailed brokerage support 2 days ago but nobody is replying!

[NinjaTrader_Marco]

Hello,

Thank you for your post.


I'd like to take a look at your log and trace files for this issue. These files contain diagnostic information related to what is occurring on your platform that will help us resolve this issue in a timely manner.

Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "2444583 ATTN Marco G" in the subject line and a link to this forum post in the message body so I may investigate this matter further.

Open your NinjaTrader folder under Documents.
Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
Send the 2 compressed folders as attachments to this email.
Once you have emailed these to us, you may delete these compressed folders.


Thanks in advance; I look forward to resolving this item for you.

[roblogic]

Ok thanks. You should have got the email

[NinjaTrader_Marco]

Hello,


Thanks for that information.

It appears the trade desk has contacted you about this via email.

Please follow up with them directly at [email protected] for more information about why your login is disabled.

[roblogic]

I got 2 automatic messages that I have been contacted by this matter, but nobody has yet!

[NinjaTrader_Marco]

Hello,

Thanks for your reply.

NinjaTrader Platform support is unable to assist with brokerage account related issues and would recommend reaching out to the brokerage directly on this matter. You can also call the brokerage from the phone number listed on the website:

Phone: 312.423.2234

Please let me know if I may be of any further assistance.