NT support chat box is there one, support is now taking 2 hrs to reply

[Spaggetti Ninjja]

Hello
what is the support response time, do they have a chat box, do they have a NUMBER to call
2 hrs later and the session will close by the time i get support

[NinjaTrader_PatrickG]

Platform Support's first response time is less than 15 minutes and typically around 7 minutes. I've personally been responding to your emails as soon as I am receiving them this afternoon within that time frame.

Please check your junk/spam folders for message from PlatformSupport[AT]NinjaTrader[DOT]com and any @NinjaTrader.com address as we have been reaching out to you throughout the day.

In each email you send, you do not detail what assistance we may provide. Please go into further detail about what you're experiencing and how we may assist you today.