PhysicalMemory=0 MB in trace

[ren37]

Hello

I got this trace from a customer

******************* Session Start (Version 8.0.21.0) *******************
2020-02-27 10:49:37:794 InstallDir='C:\Program Files (x86)\NinjaTrader 8\'
...
2020-02-27 10:49:37:794 OS='Microsoft Windows NT 10.0.15063.0'/'Win32NT'
2020-02-27 10:49:37:794 OSLanguage='de-DE'
2020-02-27 10:49:37:794 OSEnvironment='64bit'
2020-02-27 10:49:37:794 Processors=4
2020-02-27 10:49:37:794 ThreadPool: minWorkerThreads=4 maxWorkerThreads=32767 minCompletionPortThreads=4 maxCompletionPortThreads=1000
2020-02-27 10:49:37:799 ProcessorSpeed= GHz
2020-02-27 10:49:37:799 PhysicalMemory=0 MB
2020-02-27 10:49:37:807 DisplayAdapters=0/
2020-02-27 10:49:37:807 Monitors=2/3840x2160|3840x2160
2020-02-27 10:49:37:807 .NET/CLR Version='4.7'/64bit
...
2020-02-27 10:50:56:634 *************** unhandled exception trapped ***************
2020-02-27 10:50:56:634
2020-02-27 10:50:56:634 System.OutOfMemoryException
bei System.Runtime.InteropServices.Marshal.ThrowExcept ionForHRInternal(Int32 errorCode, IntPtr errorInfo)
bei System.Management.ManagementObjectCollection.Manag ementObjectEnumerator.MoveNext()
...
2020-02-27 10:51:19:061 ERROR: Connection lost to the NinjaTrader Historical Data Server: hds-us-nt-001.ninjatrader.com


please advise.

[NinjaTrader_PatrickG]

Is this NinjaTrader being run on a physical PC? Or is this a virtual machine/VPS?

Other than this symptom in the trace, are their any other symptoms in NinjaTrader?

[ren37]

I was told that this is a pure Windows 10 machine.
Could you contact this person?

[NinjaTrader_PatrickG]

Advise this user to contact us via email at PlatformSupport[AT]NinjaTrader[DOT]com with as much information as possible about the symptoms they're experiencing. They can also include a link to this forum post for reference.