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NT8-Missing Instrument and missing data

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    NT8-Missing Instrument and missing data

    Hello, today i got another huge problem with my charting. First of all i connected to Kinetik EOD and tried to open a new chart for COCP. Result: Instrument not found!
    Then i connected to IB and tried to open a 1m chart for VVPR. Result: No quotes for today!
    Don´t know how to work with NT8 properly with these issues nearly every day.

    #2
    Hello,

    Thank you for the post.

    Please send me your log and trace files so that I may look into what occurred.

    You can do this by going to the Control Center-> Help-> Email Support

    Expand 'Other files' and enable 'Database file'.

    Please reference the following ticket number in the body of the email: 2432365 ATTN Melissa

    Thanks in advance; I look forward to resolving your inquiry.

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