This is highly unusual as support is very responsive. I sent a support request via email on 2/11/2020. Received an acknowledgment but that's it. Sent another one with assigned ticket (2417800) on 2/12/2020. Still no answer. What gives?
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Hello tradergino,
Thank you for your post.
I sent a reply to both inquires as I am not certain as to why you have not received them.
Sometimes our support emails may get blocked by firewalls/spam filters. If this is the case please unblock NinjaTrader s well as checking the Spam folder in your e-mail so we may better assist you.
I will also be sending my previous response via my personal e-mail to ensure that you receive it.
I look forward to getting this inquiry resolved.
Spencer F.NinjaTrader Customer Service
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