Forex.com Bid Ask Chart Issues

[fastcar]

Dear NT support,

I have a live Forex.com feed and cannot display a chart in either 'Bid' or 'Ask' format, but only 'Last'. This seems peculiar, since 'last' price is seldom reported where bid and ask are continuously so.

Also, even if I select 'last' I am unable to retrieve any more than about two or three days of data with which to build a Renko chart. For larger TF swing trading, large brick size Renko charts of 60-90 days or more are needed.

Finally, it takes up to a minute for the chart to load 2-3 days, even though my ISP service tier is 300MBPS on a tested Ethernet connection. Super frustrating!

These problems are all combining to make my NT8 experience hell.

Thank you in advance for your assistance.

fastcar

[NinjaTrader_EricB]

Hello fastcar,

Thank you for your post.

Glad to assist, sorry to hear about the issues loading data. Please write into to PlatformSupport[AT]NinjaTrader[DOT]Com along with your log and trace files and a link to this forum post.




Please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.
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Open your NinjaTrader folder under Documents.
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Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
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Send the 2 compressed folders as attachments to this email.
*
Once complete, you can delete these compressed folders.

[fastcar]

Resolved

Hello Clark,

Thank you for writing in. Can you please go to your account connection settings (Connections > Configure > Your Forex.com account) and select the "Settings" option. Can you please clarify if you have the "NinjaTrader Historical Data Servers" option enabled or disabled?

I am looking forward to your response.

Sincerely,
Ryan
NinjaTrader Platform Customer Service

THIS RESOLVED MY ISSUE. THANK YOU RYAN.