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NT8 New chart not loading historical data

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    NT8 New chart not loading historical data

    Hi,
    Using NT 8 0 18 1
    I am pretty new to NT8. When I create a new chart it starts plotting with current bar but shows no historical data. Help?
    Thanks, Mark

    #2
    Hello Marklhc1988,

    Thank you for your note.

    Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S 2412899" in the subject line so I may investigate this matter further.
    • Open your NinjaTrader folder under Documents.
    • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Send the 2 compressed folders as attachments to this email.
    • Once complete, you can delete these compressed folders.

    I look forward to your reply.

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