Playback 101 Account Missing

ypbtrainer

Junior Member

Join Date: Jan 2020

Posts: 19
#1

Playback 101 Account Missing

02-03-2020, 10:02 PM

On my second computer, I just tried to launch Market Replay, but there isn't a Playback 101 account there.

I tried to uninstall and reinstall, and it still isn't showing up.

What am I missing?
Tags: None
NinjaTrader_ChrisSch

NinjaTrader Customer Service

Join Date: Apr 2016

Posts: 1417
#2

02-04-2020, 12:09 AM

Hello ypbtrainer,

Thank you for your note.

Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S 2409831" in the subject line so I may investigate this matter further.
Open your NinjaTrader folder under Documents.

Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.

Send the 2 compressed folders as attachments to this email.

Once complete, you can delete these compressed folders.

I look forward to your reply.
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