External execution

[Venom]

Hello, I lost internet connection for a second, then it came back, and I was in a long trade at the time of a loss of connection, then price came to my stop, but didnt trigger for some reason, I pressed close on superdom and it didnt close my position, I had to close NT and open it back, when it opened I was already in a short position, why was I in a short position, which I never ordered? And in executions it says external

[NinjaTrader_Kate]

Hello Venom,

Thank you for your post.

For us to understand fully what may have occurred, I'll need to see your log and trace files. Since those may contain identifiable information, we'd rather you send those in directly from the platform than post them here.

You can do this by going to the Control Center-> Help-> Email Support

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Please reference the following ticket number in the body of the email: 2390668 ATTN Kate W.

Thanks in advance; I look forward to assisting you further.

[Venom]

Sent it Kate