GDAX Connection Lost

[cahbmlbaj]

Hello,

I connect GDAX nad it says connected.

But when i try to load BTCUSD chart or any crypto chart, it straightaway disconnects ?
and the connection is lost?

Any idea how to fix this?

Regards

[NinjaTrader_ChrisSch]

Hello cahbmlbaj,

Thank you for your note.

Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S" in the subject line so I may investigate this matter further.

* Open your NinjaTrader folder under Documents.
* Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
* Send the 2 compressed folders as attachments to this email.
* Once complete, you can delete these compressed folders.

I look forward to your reply.

[cahbmlbaj]

Hi Chris,

I have sent u email with the logs

Regards,

[hestati]

Same here, I get instant disconnect when trying to load a chart

[NinjaTrader_ChrisSch]

Hello hestati,

Thank you for your note.

Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S" in the subject line so I may investigate this matter further.

* Open your NinjaTrader folder under Documents.
* Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
* Send the 2 compressed folders as attachments to this email.
* Once complete, you can delete these compressed folders.

I look forward to your reply.

[hestati]

Logs and trace sent