NinjaTrader 8 No Data

[Emma1]

hello, Platform Support, i am not able to receive data displayed on chart and instruments are not updating as well. NinjaTrader 8 v 20. thank you

[NinjaTrader_BrendanC]

Hello Emma1,

Thank you for your post.

As an initial test, please reset your instruments, this will ensure that the internal setting for the instruments are up-to-date with server specifications:

First, disconnect from any data providers by navigating to the Control Center > Connections menu, and left-click on “disconnect” that appears to the right when hovering your mouse over any active connection

Next, reset your instruments by navigating to the Control Center > Tools > Database Management

In the Database Management window, under the “Update instruments” section, ensure that “General properties”, "Futures expiries" and “Symbol mappings” options are checked and then click Update

Lastly, restart NinjaTrader for the changes to occur:

Once you have done that are you still unable to see any data?

What instrument (and expiry if applicable) have you selected?

(For a chart) what interval is selected?

Do you receive an error on screen? Are there errors on the Log tab of the Control Center? If so, what do these errors report?

We look forward to assisting further.

[Emma1]

thank you , data works now.