Only "Connecting" not "connected"

jinsenli

Junior Member

Join Date: Nov 2015

Posts: 1
#1

Only "Connecting" not "connected"

07-01-2018, 06:34 PM

I can't connect to my continuum account in NT8. It keeps connecting but I can see my balance and orders, however, I am not able to modify any of those and don't receive additional data.

I also tried NT7, and I am able to connect to the account. What's going on?
Tags: None
NinjaTrader_ChrisSch

NinjaTrader Customer Service

Join Date: Apr 2016

Posts: 1417
#2

07-01-2018, 11:03 PM

Hello jinsenli,

Thank you for your note.

Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S" in the subject line so I may investigate this matter further.

* Open your NinjaTrader folder under Documents.
* Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
* Send the 2 compressed folders as attachments to this email.
* Once complete, you can delete these compressed folders.

I look forward to your reply.
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