Charts not updating

ScottB

Senior Member

Join Date: Jan 2009

Posts: 473
#1

Charts not updating

06-28-2018, 08:10 AM

Hi,

I am connected to the Continuum data feed and I have a permanent license but neither my charts nor my DOM displays are updating. I have a strategy that I can see is getting live prices.

I have previously contacted support but haven't received any response yet. If anyone has any ideas what to do, I would appreciate any advice you might have. I have tried all the obvious things (I have used NinjaTrader for over a decade).

Thanks,
Scott
Tags: None
NinjaTrader_PatrickG

NinjaTrader Customer Service

Join Date: Jan 2015

Posts: 6427
#2

06-28-2018, 08:21 AM

I found your ticket in our system (1929511).

I see that you're NinjaTrader Brokerage account is not currently enabled for real-time data. You'll need to contact the NinjaTrader Brokerage Support Team for assistance with enabling your account with real-time data. You may contact them here:

Contact Us

http://ninjatrader.com/ContactUs

If you have any questions, concerns or feedback, or want to open an account, we're here to help. Click here to find the appropriate contact for your needs!

I am also forwarding your ticket to them now.
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