Not all Sim Account information is cleared on Reset

[cutzpr]

Not all Sim Account information is cleared on Reset. Filled Buys/Sells and Working Buy and Sells are not reset back to zero when you reset an account while still connected. You need to disconnect from all connections for these attributes to reset back to zero.

[NinjaTrader_EricB]

Hello cutzpr,

Thank you for your post.

Glad to assist. Can you please post a screen shot of the items that are not resetting?

What version of NinjaTrader are you using? Please provide the entire version number. This can be found under Help -> About (Example: 8.0.X.0)

We look forward to assisting further.

[cutzpr]

Take a look at the two screen shots. First one is before I reset the sim account and second is after. As you can see, the filled and working orders did not reset back to zero.

[NinjaTrader_EricB]

Thank you for your reply.

When resetting the account, please verify the "Clear history" box is also selected before pressing Yes.

From the NinjaTrader Control Center window select the Accounts tab
Right click on your simulation account and select 'Edit Account'
Press the "Reset" button
Check "Clear History"
Press Yes.

We look forward to assisting further.

[cutzpr]

Thank you for your reply.

When resetting the account, please verify the "Clear history" box is also selected before pressing Yes.

From the NinjaTrader Control Center window select the Accounts tab
Right click on your simulation account and select 'Edit Account'
Press the "Reset" button
Check "Clear History"
Press Yes.

We look forward to assisting further.

That is exactly what I did. The screen shot shows that. That is what I am trying to tell you, everything resets to zero except for the fills and working orders. This is a reproducible bug.

[NinjaTrader_EricB]

Please write into to PlatformSupport[AT]NinjaTrader[DOT]Com along with your log and trace files and a link to this forum post.




Please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.
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Open your NinjaTrader folder under Documents.
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Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
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Send the 2 compressed folders as attachments to this email.
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Once complete, you can delete these compressed folders.