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    #1

    Not loading

    Hello,
    Unfortunately NT8 isn't loading this morning...
    It briefly verifies licence and loads custom assemblies and then swings back off.
    Any thoughts on what I should try? Thanks a lot
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    Last edited by qusakohi; 01-15-2020, 03:58 AM.
    Tags: None
    #2
    Hello qusakohi,

    Thank you for your note.

    Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S 2365068" in the subject line so I may investigate this matter further.
    • Open your NinjaTrader folder under Documents.
    • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Send the 2 compressed folders as attachments to this email.
    • Once complete, you can delete these compressed folders.
    I look forward to your reply.

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