Announcement
Collapse
No announcement yet.
Partner 728x90
Collapse
NinjaTrader
Kinetick connected but there is no data?
Collapse
X
-
Kinetick connected but there is no data?
Hi - I signed up for Kinetick today, and got a username and password. I logged on in the platform, but I'm unable to get any data. I trade CL futures. I'm not sure what's going on. Can anyone tell me what to do?Last edited by HiddenPhilosopher; 12-09-2019, 09:05 PM.Tags: None
-
Hello HiddenPhilosopher,
Thank you for your note.
Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S 2357719" in the subject line so I may investigate this matter further.- Open your NinjaTrader folder under Documents.
- Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
- Send the 2 compressed folders as attachments to this email.
- Once complete, you can delete these compressed folders.
-
Hi Chris, similar issue here; just getting back into the game.. i had two weeks of free data till dec5th, then connected to Kinetick end of day free data, but no data in my chart since Dec 5th so it doesn't show any new data.Connection ball shows green..
Rgds,
Rob
Comment
-
Hello robje737,
Thank you for writing in.
Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN Ariana R 2357719" in the subject line so I may investigate this matter further.- Open your NinjaTrader folder under Documents.
- Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
- Send the 2 compressed folders as attachments to this email.
- Once complete, you can delete these compressed folders.
Ariana R.NinjaTrader Customer Service
Comment
-
Hello robje737,
For security reasons, we have removed the attached files. Please do not post sensitive information like personal files and account information on the forum.
Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN Ariana R 2357719" in the subject line so I may investigate this matter further.- Open your NinjaTrader folder under Documents.
- Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
- Send the 2 compressed folders as attachments to this email.
- Once complete, you can delete these compressed folders.
Ariana R.NinjaTrader Customer Service
Comment
Latest Posts
Collapse
Topics | Statistics | Last Post | ||
---|---|---|---|---|
Started by futtrader, 04-21-2024, 01:50 AM
|
4 responses
41 views
0 likes
|
Last Post
by futtrader
Today, 03:01 PM
|
||
Can someone turn this thinkscript into a ninjascript. 5PM CST OHL and Previous Day
by Option Whisperer
Started by Option Whisperer, Today, 09:55 AM
|
1 response
11 views
0 likes
|
Last Post
by bltdavid
Today, 02:44 PM
|
||
Started by port119, Today, 02:43 PM
|
0 responses
3 views
0 likes
|
Last Post
by port119
Today, 02:43 PM
|
||
Started by Philippe56140, Today, 02:35 PM
|
0 responses
4 views
0 likes
|
Last Post Today, 02:35 PM | ||
Started by 00nevest, Today, 02:27 PM
|
0 responses
2 views
0 likes
|
Last Post
by 00nevest
Today, 02:27 PM
|
Comment