No puedo iniciar sesión

[IsaRR]

Hola,
Tengo licencia hasta Enero pero hoy no puedo entrar en la plataforma.
Me contesta: usuario y/o contraseña incorrectos.

Que se puede hacer?

[NinjaTrader_PatrickG]

Unfortunately we can only provide forum support in English. Your message translates to:

I can't log in
Hello,
I have a license until January but today I can't enter the platform.
He answers: incorrect username and/or password.

What can I do?

There are multiple potential causes for what you're experiencing:

• Expired license
• invalid account credentials
• Machine ID change

We cannot gather enough information on the forums to determine the specific cause. We need more information that can only be obtained via email. Please send me your log and trace files so that I may look into what occurred.

• You can do this by going to the Control Center-> Help-> Email Support
• Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.
• Please reference the following ticket number in the body of the email: 2349653
• Make sure to also include a link to this forum post