I am trying to add a symbol to the symbol list. I have added the various parameters as well as the mapping from my data provider. I get the following errors:
1.
Error on requesting bars series. Unknown instrument XX 06-18.
2.
The market data failed for 'XX 06-18'. The subscription to this instrument has been aborted. Dependent network services and/or data were not available.
My question is: what services is this referring to? I am using Rithmic for my data and if if I log in directly into Rithmic's RTraderPro I can see the data and chart the data. Clearly the data is available. Suggestions would be greatly appreciated. Thank you.

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