How to open KineTick symbol?

[ttodua]

I am a new to kinetick subscription (vendors) but when I open any symbol listed here:

https://kinetick.com/Help#!Help_SymbolSearch

i.e. 6S chart (swiss franc futures), charts doesnt load. no data.
how to open the kinetick supported symbols in NT?

[NinjaTrader_ChrisSch]

Hello TazoTodua,

Thank you for your note.

Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S 2330754" in the subject line so I may investigate this matter further.

• Open your NinjaTrader folder under Documents.
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

I look forward to your reply.