Problems with Kinetic connection

[Italy]

Good morning, this mistake appeared for the first time. What should I do?
Thanks.

[NinjaTrader_Marco]

Hello Italy,

Thank you for your post.

I'd like to take a look at your log and trace files for this issue. These files contain diagnostic information related to what is occurring on your platform that will help us resolve this issue in a timely manner.

Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN Marco G" in the subject line and a link to this forum post in the message body so I may investigate this matter further.

Open your NinjaTrader folder under Documents.
Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
Send the 2 compressed folders as attachments to this email.
Once you have emailed these to us, you may delete these compressed folders.


Thanks in advance; I look forward to resolving this item for you.

[Italy]

Here are the 2 files

[NinjaTrader_Marco]

Hello,

Thanks for your reply.

I have removed your log and trace files as they contained personal information. Please only email PlatformSupport[AT]NinjaTrader[DOT]com with your log and trace.

The error in question here in English verbose is:

This is usually a temporary error during hostname resolution and means that the local server did not receive a response from an authoritative server.

The first thing I would recommend doing is shutting down NinjaTrader and restarting your modem/router.

If you have an antivirus/firewall installed you will want to add NinjaTrader to its exceptions list.


Other common reasons that contribute to connection stability are:

• ISP issues
• Hardware firewall changing IP addresses frequently
• Dynamic IP addresses changing frequently intraday. This usually happens once a week but you may want to check with your ISP. If they do change daily, requesting a static IP address may help.
• Broker/market data servers may be experiencing temporary downtime

Please let us know if we may be of further assistance.

[Italy]

Problem solved. Thanks.