real-time data

[grizzlytrader]

Hi everyone,

I'm using my Ninjatrader Continuum Demo account and when I log in and open a chart, I receive the following error message:
Failed to resolve instrument for market data; DDZ19 is not enabled for real-time quotes and trading

I've seen people with the same problem and ninjatrader support team tell them to reset the instrument list and restart the platform, but I still have the same problem.

Do you know what can I do?

Thanks!

[NinjaTrader_Ariana]

Hello grizzlytrader,

Please follow the steps below to manually attach your log and trace files to an email to platformsupport[at]ninjatrader[dot]com so I may investigate this matter further.

• Open your NinjaTrader folder under My Documents.
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

Please list ' 2309900 ATTN: Ariana R' in the subject line and reference this thread in the body of the email.

I look forward to assisting you further.