Automatic reconnecting to datafeed is not happening NT8 but working good in NT7

[thgamey]

Hi,

When datafeed gets disconnected, it is not reconnecting to datafeed automatically.
It is working very well with Ninjatrader 7 but happening in Ninjatrader 8.

Please resolve this at the earliest.

[NinjaTrader_Marco]

Hello,

Thank you for your post.

I'd like to take a look at your log and trace files for this issue. These files contain diagnostic information related to what is occurring on your platform that will help us resolve this issue in a timely manner.

Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN Marco G" in the subject line and a link to this forum post in the message body so I may investigate this matter further.

Open your NinjaTrader folder under Documents.
Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
Send the 2 compressed folders as attachments to this email.
Once you have emailed these to us, you may delete these compressed folders.


Thanks in advance; I look forward to resolving this item for you.

[thgamey]

I've emailed the data, please check

[NinjaTrader_PatrickG]

We responded to you via email. Please check your junk and spam folders if you did not see that message in your inbox.

[thgamey]

I have replied the same, please check.