Help... No Realtime Data this Morning..

[Mykro]

Hello,

Fired up the computer this morning only to find there was no market data coming into my computer... What do I do..?

Thank You
Michael

[NinjaTrader_PatrickG]

So I may accurately assist you, please answer all of the following questions:

• What version of NinjaTrader 8 are you using? Please provide the entire version number. This can be found under Help -> About (Example: 8.0.?.?)
• Who are you connected to? This is displayed in green on lower left corner of the Control Center window.
• What instrument (and expiry if applicable) have you selected? For example, ES 12-19, AAPL, EURUSD, etc.
• (For a chart) what interval is selected? For example, 5 minute, 1 day, 2000 volume, 4 Renko, etc.
• Do you receive an error on screen? Are there errors on the Log tab of the Control Center? If so, what do these errors report?

[Mykro]

• What version of NinjaTrader 8 are you using? Please provide the entire version number. This can be found under Help -> About (Example: 8.0.?.?)

8.0.19.0 64 bit

• Who are you connected to? This is displayed in green on lower left corner of the Control Center window.

The lower left corner green dot says my name. "Mikes"

• What instrument (and expiry if applicable) have you selected? For example, ES 12-19, AAPL, EURUSD, etc.

MES 12-19

• (For a chart) what interval is selected? For example, 5 minute, 1 day, 2000 volume, 4 Renko, etc.

1 MIN

• Do you receive an error on screen? Are there errors on the Log tab of the Control Center? If so, what do these errors report?

No Error Msg...

[NinjaTrader_PatrickG]

Please send me your log and trace files so that I may look into what occurred.

• You can do this by going to the Control Center-> Help-> Email Support
• Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.
• Please reference the following ticket number in the body of the email: 2299376 ATTN PatrickG

[Mykro]

Patrick,

I am now recieving an error Msg. and the data connection isn't resolved.. Data starts and then quits.. See the attachment..

Thanks Michael

[NinjaTrader_PatrickG]

You're having an ongoing conversation with my colleague Chris in ticket #2300107. Please continue the conversation there so we can be sure to keep troubleshooting organized and concise.