NT unable to load bar series

[robje737]

Hi,

my NT had issues; in the log it said; unable to load bar series

After a restart it's not possible to start my IQ/Kinetick connection and the bitfinex connection. Both indicate the message as attached;

Please let me know if I can send the log & trace.

Kind regards,

Rob

[NinjaTrader_PatrickG]

I may need your log and trace files to find out why this is occurring to you, but do not share them on the forums as they may contain sensitive information. I'll ask you to send them via email if needed.

What version of NinjaTrader 8 are you using? Please provide the entire version number. This can be found under Help -> About (Example: 8.0.X.0)

Does this same issue occur if you start NinjaTrader in safe mode?

Safe Mode will prevent NinjaTrader from:

• Loading workspaces.
• Connecting on start-up.
• Loading custom assemblies.
• Getting instrument updates from the server.

To enable safe mode, please use the following steps:

• Exit NinjaTrader.
• Hold the CONTROL key and double click the NinjaTrader icon.
• Keep the CONTROL key held down until you see the Control Center.
• You can verify you are in safe mode by going to Help -> About.

Once NinjaTrader is open, try connecting to Kinetick. Does the issue persist?