Eurex feed (Continuum) down?

[lindsayf]

I cannot get DAX feed so far this morning.
Is there a known problem?

[NinjaTrader_EricB]

Hello lindsayf,

Thank you for your post.

Glad to assist. Testing a Continuum connection on my end, DAX futures are updating as expected.

The first thing I would recommend doing is shutting down NinjaTrader and restarting your modem/router.

If you have an antivirus/firewall installed you will want to add NinjaTrader to its exceptions list.

Next, please use the steps below to reset the instruments.

First, disconnect from any data providers by navigating to the Control Center > Connections menu, and left-click on “disconnect” that appears to the right when hovering your mouse over any active connection
Next, reset your instruments by navigating to the Control Center > Tools > Database Management
In the Database Management window, under the “Update instruments” section, ensure that “General properties”, "Futures expiries" and “Symbol mappings” options are checked and then click Update
Lastly, restart NinjaTrader for the changes to occur


Please let us know if we may be of further assistance.