Cannot connect to Rithmic

[Fastbyte]

On new computer trying to connect to my AMP Rithmic data on Ninja 8 and im getting a Logon failed error. I'm logged on to this account on a different computer using the same information.

[NinjaTrader_ChrisSch]

Hello Fastbyte,

Thank you for your note.

Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S 2277401" in the subject line so I may investigate this matter further.

• Open your NinjaTrader folder under Documents.
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

I look forward to your reply.

[Fastbyte]

Email sent. After talking to AMP support it seems that the problem is on Ninja's end