Repeated loss of connection

[Shansen]

NT Team,

Having recently moved, I am now the proud owner of an unstable internet connection (refer below)!

While confident the issue lies with my internet provider, I am hoping you can provide insight on what has to happen for IB Gateway to lose its price feed.
Yes, the connection is down but is there tolerance of one second, two seconds? I am hoping you could provide the technical detail and the technical lingo so I do to inadvertently mis-communicate with my provider.

2019-09-07 13:42:11:115|1|2|IB - Gateway: Primary connection=Connection lost, Price feed=Connection lost
2019-09-07 12:28:58:940|1|2|IB - Gateway: Primary connection=Connected, Price feed=Connection lost
2019-09-07 07:41:56:181|1|2|IB - Gateway: Primary connection=Connected, Price feed=Connection lost
2019-09-06 19:13:14:859|1|2|IB - Gateway: Primary connection=Connected, Price feed=Connection lost
2019-09-06 16:42:02:817|1|2|IB - Gateway: Primary connection=Connected, Price feed=Connection lost
2019-09-06 15:51:00:506|1|2|IB - Gateway: Primary connection=Connected, Price feed=Connection lost
2019-09-06 15:19:58:600|1|2|IB - Gateway: Primary connection=Connected, Price feed=Connection lost
2019-09-06 14:43:43:778|1|2|IB - Gateway: Primary connection=Connection lost, Price feed=Connection lost
2019-09-06 10:23:10:480|1|2|IB - Gateway: Primary connection=Connected, Price feed=Connection lost
2019-09-06 09:30:08:246|1|2|IB - Gateway: Primary connection=Connected, Price feed=Connection lost
2019-09-06 09:23:40:241|1|2|IB - Gateway: Primary connection=Connected, Price feed=Connection lost
2019-09-06 07:41:37:680|1|2|IB - Gateway: Primary connection=Connected, Price feed=Connection lost
2019-09-06 06:38:37:478|1|2|IB - Gateway: Primary connection=Connected, Price feed=Connection lost

[NinjaTrader_ChrisSch]

Hello Shansen,

Thank you for your note.

Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S 2271314" in the subject line so I may investigate this matter further.

• Open your NinjaTrader folder under Documents.
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

I look forward to your reply.