Database Corrupted FXCM Demo Ninjatrader8

[tff2011]

I have a problem. My ninjatrader 8 has a corrupted database when I reload the chart. My last candle loaded occurs at 7:55 am on 1 minute chart. After that, he loads new Candles in live, but when I reload these new candles disappear. I use FXCM Provider Demo to feed ninjatrader. What should I do?

[NinjaTrader_Marco]

Hello tff2011,

Thank you for your note.

Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN Marco G" in the subject line and a link to this forum post in the message body so I may investigate this matter further.

Open your NinjaTrader folder under Documents.
Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
Send the 2 compressed folders as attachments to this email.
Once you have emailed these to us, you may delete these compressed folders.

I look forward to your reply.

[tff2011]

These folders has more than 200MB compressed... Can't send it via e-mail....

[NinjaTrader_Dennis]

Hello,

Thank you for your post.

We are currently aware of the missing data and looking into this issue.

Thank you for your patience in this matter.

[tff2011]

Any time to fix the bug?

[biegea]

Hi, my chart data behaved fine all day but as of tonight, I have this issue as well -- a big chunk of yesterday's chart history is missing. please advise, thank you.

[NinjaTrader_Dennis]

Hello,

The missing data is a known issue that happened with our servers and this data will be backfilled this weekend during our weekend maintenance.

Please let me know if I may be of any further assistance.

[biegea]

This issue appears to still be unresolved. I am now using the forex.com feed, and the issue persists even after cache deletions. Please advise and resolve ASAP. Thank you.

[fxflyer]

fxflyer Today, 12:16 PM
About Database Corrupted FXCM Demo Ninjatrader8
Hi Dennis, Do you have a timeframe for fixing the missing data as this was not resolved during the weekend maintenance.

I have removed all data from the data base including the cache data incase the problem was at my end, and the problem still exists.
This problem has become a far more frequent occurrence in recent weeks.
REgards
Troy
FXFLYER

[NinjaTrader_Dennis]

Hello,

Thank you for your post.

We are currently aware of the missing data issue for Forex on NinjaTrader 8.

We are continuing to attempt to find a resolution. I will follow up with you as soon as possible.

Thank you for your patience.

[biegea]

Hello,

Thank you for your post.

We are currently aware of the missing data issue for Forex on NinjaTrader 8.

We are continuing to attempt to find a resolution. I will follow up with you as soon as possible.

Thank you for your patience.

Is this going to happen? Can you explain why it is proving so difficult to backfill this lost data? Thank you.

[NinjaTrader_Dennis]

Hello,

Thank you for your reply.

Unfortunately, I do not have that information. They will be attempting to backfill this data this weekend if it is possible.

Please let me know if I may be of any further assistance.

[biegea]

Hello,

Thank you for your reply.

Unfortunately, I do not have that information. They will be attempting to backfill this data this weekend if it is possible.

Please let me know if I may be of any further assistance.

Ok thanks, I hope this is still part of the plan.

[tff2011]

I got this problem again today..

[NinjaTrader_PatrickG]

Two of NinjaTrader's historical data servers needed to receive additional maintenance and subsequently are missing some historical data. You should notice that beginning several minutes ago historical data is again being recorded. The servers will have missing historical data back-filled if possible during weekend maintenance.