Market replay

[nepenthean]

Trade date: 4/9/18

ZN 6-18

8 35AM NY time: bid/ask quantities remain fixed as trades go off at either price.

please advise

[NinjaTrader_AlanS]

Hello nepenthean,

Thanks for writing in.

I'm not seeing this behavior on my end.

Please send me your log and trace files so that I may look into what occurred.

You can do this by going to the Control Center-> Help-> Mail to Platform Support.

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Please include a link to this forum thread in the body of your email.

[nepenthean]

I emailed you again with log/trace files since MR is acting the same problematic way again.

Thank you

[nepenthean]

I have not received a reply for the post I made on 4/17/18.

MR is presenting the same problem for trade date 4/5/18. Please advise.

[NinjaTrader_AlanS]

Hello nepenthean,

It looks like we may not have received your log and trace files.

Please resend the diagnostic files so we can investigate further.

[nepenthean]

email sent with log/trace files.