NT8, Win 10, 64-bit: continual crashing after ~5 mins

[verv905]

No idea what's causing this. I've attached the logs from the five crashes so far this morning. Appreciate any help you can provide.

[NinjaTrader_ChrisL]

Hello verv905.

Thanks for the note, and welcome to the NinjaTrader forum.

It looks like the workspace you currently have is failing to load.

Please take the following steps to force NinjaTrader to start without your saved workspace.

1. Shut down NinjaTrader
   
2. Navigate to (My) Documents\NinjaTrader 8\workspaces
   
3. Delete the file named "_Workspaces.XML". DO NOT delete the 'workspaces' folder - only delete the '_Workspaces.XML' file within the 'workspaces' folder

After deleting this file, restart NinjaTrader.

Since the workspace is unable to load, it can not be recovered. The workspace will need to be rebuilt. Typically a corrupted workspace is caused by some third party addon running in NinjaTrader.


I look forward to hearing of your results.

[verv905]

Excellent! Thank you so much for the quick and thorough response, Chris. I have done as you asked, and will report back later in the morning, once the program has had some time to run.

Side note: I've been toying with opening an NT brokerage account, and one of the deciding factors was going to be responsiveness of support. Pleased to say that factor now seems decided

[verv905]

Chris: think that did it! Awesome! It's been running smoothly for 25 minutes now, far longer than it was between crashes.

If this recurs in future, would you recommend the same procedure - wipe out the _Workspaces.xml file (not the folder)? I also removed the previous saved workspace files I had, just to be thorough. Not sure whether that was necessary, but I wanted a clean start.

Again, thanks for the great advice.

[NinjaTrader_ChrisL]

Hello verv905,

Thanks for the reply.

Using this procedure should not be needed in most cases. If you find yourself needing to do this again, consider testing your third-party indicators for defects (if you have any). Using the process of elimination and trial and error would be the only way to find what is causing the workspace to get hung up on something.

Keeping your platform up to date will also help. To update NinjaTrader, you must run the newest installer from our website download page:

https://ninjatrader.com/PlatformDirect

You may check the release notes for all NinjaTrader update news:

https://ninjatrader.com/support/helpGuides/nt8/en-us/?release_notes.htm

Please let us know if we may be of any further assistance.