Unable to install or use custom bars on NT8

[samitroy]

Hello friends, I am new to NT 8 so please I need some help....I had purchased an indicator called Logik Ultimate Renko and also Delta Renko...but I am unable to install them on the charts....it just says 'loading...' and nothing happens...
When i wrote to the developer they said I had 'broken' the NT8 Platform because of a previous Custom Bar I had installed called Dyno Bars, and advised that I uninstall and reinstall the NT8 Platform.
I did that...but the problem persists
I am just wondering whether any one of you could help
My email address is [email protected], in case you find that easier
Thank you very much in advance
kind regards
Samit

[NinjaTrader_Tyler]

Hello samitroy,

Please send me your log and trace files so that I may look into what occurred.

You can do this by going to the Control Center-> Help-> Email Support

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Please reference the following ticket number in the body of the email: 2203310 ATTN Tyler

I look forward to being of assistance.