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NT will not load
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NT will not load
I can not get NT to load. The page loads half the charts and then churns. I have run virus checks and cleaned and tried to reload program but it wouldn't. Any suggestions?Tags: None
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Hello,
Thank you for posting.
I'm happy to check into this with you if you would please email us at PlatformSupport [AT] NinjaTrader [DOT] com. In your message please include a link to this forum thread and a copy of today's trace files. You will find these diagnostic files in the Documents > NinjaTrader 8 > Trace folder. I will need to review a copy of the files which are named 'trace.20180316.XXXXX.txt'. There will likely be multiple files for each day.Drew O.NinjaTrader Customer Service
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Thanks for replying. Since my original msg I have deleted and reloaded my Kaspursky virus software but I did this after the market closed on Friday. My initial impression is that this has helped, however my test was in a closed market. I am going to see if this has helped in market hours before further follow-up so that when I send you information it will be based on current conditions. By the way, do you have any concerns about use of Kaspursky with NT as I realize virus software can impact applications?
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