General Email Support Address

[Segwin]

I am looking for the general email support address for NT.

Thanks.

[NinjaTrader_EricB]

Hello,

Thank you for your post. For Platform Support, you may use PlatformSupport[AT]NinjaTrader[DOT]com.

See the below link for more information.

https://ninjatrader.com/ContactUs

[eliscottie]

I am trying to download Ninja 8, or 7, for a 14 day trial of MESH21. I enter email address [email protected], but when I click Maroon download button nothing happens. What do I do to start the trial??? JM [email protected] thank you

[NinjaTrader_ShawnB]

Hello eliscottie,

Thank you for your inquiry today.

First, please ensure your PC meets or exceeds the minimum system requirements.

Here is a link to the NinjaTrader 8 Minimum System Requirements.

If your PC meets or exceeds the minimum system requirements, please try using a different web browser.

You could also clear your browser cache and try again.

I have included a link to the Clear Browser Cache Help Guide, which includes steps to clear the cache for the Internet Explorer browser, Chrom and Firefox.

Clear Browser Cache


Please do not hesitate to contact us for any other NinjaTrader inquiries you may have.