I downloaded the Ninja Trader 8 to test out....

[Senju]

I downloaded the Ninja Trader 8 to try the harmonics scanner, I got the email for the username and password however when Input my username and password for the demo account I get an error can someone please help me.

Thanks

[NinjaTrader_ChelseaB]

Hello Senju,

The most common reasons a connection fails is due to:

• A space being include before and/or after the username and/or password.
  -Please try copying and pasting the username and password from the email you have received these in, and be sure no spaces are included with the username or password.
• The 'Demo mode' box is unchecked for a demo account or is checked for a funded brokerage account.
  -Please ensure if this is a demo account that the Demo mode checkbox is checked
  -If this is a funded brokerage account, please ensure the Demo mode checkbox is unchecked.
• The 14-day demo connection has expired
• The version of NinjaTrader is out of date (currently on 8.0.12.0 and 7.0.1000.37)

If this does not resolve the connection, please send an email to platformsupport [at] ninjatrader [dot] com for assistance.

[Senju]

thanks problem solved