NT 8 stuck Loading

12VMan

Member

Join Date: Nov 2013

Posts: 60
#1

NT 8 stuck Loading

04-22-2019, 06:39 AM

I started up NT 8 this morning and it is stuck Loading several charts for >30 minutes. I've tried restarting the machine and the issue repeats. I think it may be related to loading tick replay that I have on a couple of new charts. Any suggestions for how to address this?
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NinjaTrader_DrewO

NinjaTrader Customer Service

Join Date: Aug 2014

Posts: 1790
#2

04-22-2019, 07:14 AM

12VMan,

Thanks for posting.

Tick Replay would be known to increase the load time of a chart and items on the chart. However, I'm happy to check for errors with you if you would please email us at PlatformSupport [AT] NinjaTrader [DOT] com. In your message please include a link to this forum thread and a copy of today's trace files. You will find these diagnostic files in the Documents > NinjaTrader 8 > Trace folder. I will need to review a copy of the files which are named 'trace.20190422.XXXXX.txt'. There will likely be multiple files for each day.

Drew O.NinjaTrader Customer Service
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