NT8 wont connect

[rickyblah12]

when i launch NT8 it will connect then disconnect and does not allow me to connect again

[NinjaTrader_Dennis]

Hello,

Thank you for your post.

Please follow the steps below to manually attach your log and trace files to an email

• Open your NinjaTrader folder under My Documents.
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments platformsupport[at]ninjatrader[dot]com Attn: Dennis Platform Support Request 2107575
• Once complete, you can delete these compressed folders.

Thanks in advance; I look forward to resolving this item.

[rickyblah12]

can I just send it thru the email support button on NT8?

[NinjaTrader_DrewO]

rickyblah12,

That's also fine. Please be sure to mention in the support request the case number, 2107575.

Thanks in advance.