Freezing up

[Ken Tx]

I have sent a few messages to Tech support, when I try to pull up N7 on my computer it takes upwards of 10-15 minutes to load, then once the charts load, only 4, then I click to connect to data provider and it connects it takes another 10-20 minutes for the charts to be active.
Tech support sent me a link to update N7 and I did but it didn't help, they said to delete the cache file in the N7 folder, I did and it didn't help, now I can't get support to reply, can anyone help with this problem??

[NinjaTrader_DrewO]

Ken Tx,

Thanks for posting and sorry to hear about the no-reply situation.

I'm happy to check into this with you if you would please email us at PlatformSupport [AT] NinjaTrader [DOT] com. In your message please include a link to this forum thread and a copy of today's trace files. You will find these diagnostic files in the Documents > NinjaTrader 8 > Trace folder. I will need to review a copy of the files which are named 'trace.20180206.XXXXX.txt'. There will likely be multiple files for each day.