Historical Data Download from IB Issue

[garfielalvin]

I am not able to download historical minutes and day Last data from IB using Historical Data Manager. Please assist, thank you.

a. Connection to IB is on (only 1 connection)
b. Live data feed are on, with charts & DOMs updating, live data are being stored in database (Record live data as historical) selected.
c. Merge policy (Do not merge)
d. Attempt to download historical minutes and data Last data

using Historical Data Manager does not return any result (no error, no progress shown, no data stored)
e. tried different instruments ES 03-19, HSI 03-19, ^HSI, ^SP500, FDAX 03-19, USDJPY (Forex)

Using

NT 8.0.17.2 (free version), Windows 10 Pro 64 bits (1709), IB TWS Build 972.1r

[NinjaTrader_EricB]

Hello,

Thank you for writing in.

Glad to assist. Please ensure real-time and level II data is enabled in TWS for these instruments.

If so, please write into to PlatformSupport[AT]NinjaTrader[DOT]Com along with your log and trace files and a link to this forum post.

Include ticket number 2103763 in the body of the email.

Please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.

• Open your NinjaTrader folder under Documents.
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

We look forward to assisting further.

[garfielalvin]

Email sent, please check, thanks.