Announcement
Collapse
No announcement yet.
Partner 728x90
Collapse
NinjaTrader
Unable to Locate or Copy Commission Templates
Collapse
X
-
Unable to Locate or Copy Commission Templates
Hey Everyone, has anyone else run into this error message when installing the new update? This is my first time doing updates on this platform and now I can't get it to open up at all. I don't want to lose my workspace so I'm worried about uninstalling the software. Any tips?Tags: None
-
I suspect there is an issue in the path of your installation. For example, you original chose to install NinjaTrader on your C drive, but when running the installer this time, selected a different drive (this may not be exactly what occurred, but is an example).
Since there is no way to tell the exact root cause without looking at your NinjaTrader files and logs, please write into PlatformSupport[AT]NinjaTrader[DOT]com with your log and trace files. Please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.- Open Windows File Explorer (hotkey = Windows key + E) Then navigate to Documents > 'NinjaTrader 8' folder
- Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
- Send the 2 compressed folders as attachments to this email.
- In the subject/body of the email, include '2087327 ATTN Patrick G' and a link to this forum thread.
- Once complete, you can delete these compressed folders.
Latest Posts
Collapse
Topics | Statistics | Last Post | ||
---|---|---|---|---|
Net Change
by Segwin
Started by Segwin, 05-07-2018, 02:15 PM
|
14 responses
1,789 views
0 likes
|
Last Post
by aligator
Today, 11:47 AM
|
||
Started by Jimmyk, 01-26-2018, 05:19 AM
|
6 responses
837 views
0 likes
|
Last Post
by emuns
Today, 11:27 AM
|
||
Started by jxs_xrj, 01-12-2020, 09:49 AM
|
6 responses
3,294 views
1 like
|
Last Post
by jgualdronc
Today, 10:56 AM
|
||
Started by Touch-Ups, Today, 10:36 AM
|
0 responses
13 views
0 likes
|
Last Post
by Touch-Ups
Today, 10:36 AM
|
||
Started by geddyisodin, 04-25-2024, 05:20 AM
|
11 responses
63 views
0 likes
|
Last Post Today, 10:08 AM |
Comment