Error: Invalid User Or Password (Logon failed) Pop Up

[LarrikinDave]

As the subject suggests, I'm unable to logon.
I'm using NT8 version 8.0.17.0 64-bit.
I have contacted my broker and they confirmed that my connection credentials are valid.
I'm also getting a Vendor Notification suggesting that I don't have a valid licence for a 3rd Party Licence. The Vendor has confirmed that my 3rd Party licence is also valid.

What am I missing, please?

David

[NinjaTrader_ChrisSch]

Hello LarrikinDave,

Thank you for your note.

Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S" in the subject line so I may investigate this matter further.

• Open your NinjaTrader folder under Documents.
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

I look forward to your reply.

[MarianTrader]

Hello. I´m from Spain. My folders are on [removed] Please, I need your help. URGENT please, thanks.

[NinjaTrader_ChrisSch]

Hello MarianTrader,

Thank you for your note.

Your post has been edited to remove the link as those files can contain sensitive confidential information.

Please follow the steps below to manually attach your log and trace files along with a brief description of your inquiry to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S 2072290" in the subject line so I may investigate this matter further.

• Open your NinjaTrader folder under Documents.
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

I look forward to your reply.