Cannot get VX 03-19 future

[haas88]

Hi,
I'm trying to get the VX 03-19 future into Ninjatrader. My broker is IB.
I get the data for the feb, april, may futures with the symbol map: VX|||CFE
, but I get this error for march: 'IB was unable to locate instrument. Please verify your symbol mapping is correct for instrument VX 03-19 Cboe'.

Hope you can help!

[NinjaTrader_EricB]

Hello,

Thank you for your post.


Resetting your instruments should resolve this item.

To reset your instruments, please take the steps below.

1. First, disconnect from any data providers by navigating to the Control Center > Connections menu, and left-click on “disconnect” that appears to the right when hovering your mouse over any active connection
2. Next, reset your instruments by navigating to the Control Center > Tools > Database Management
3. In the Database Management window, under the “Update instruments” section, ensure that “General properties”, "Futures expiries" and “Symbol mappings” options are checked and then click Update
4. Lastly, restart NinjaTrader for the changes to occur

Please let us know if we may be of further assistance.

[haas88]

Hi Erik,
Thanks for the reply.
I have tried it, but it doesnt solve the problem. After the update and the restart I have to go back to the instrument settings to set the VX future to 'do not merge' merge policy, because I need seperate futures. Then connecting to IB and asking for VX 03-19 data gives the same error. Again VX 02-19, VX 04-19 and VX 05-19 work fine.

Kind regards

[NinjaTrader_EricB]

Thank you for your reply.

Please write into to PlatformSupport[AT]NinjaTrader[DOT]Com along with your log and trace files and a link to this forum post.


Please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.

• Open your NinjaTrader folder under Documents.
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

We look forward to assisting further.