no live data after setting up connection ?

[christopher487]

After using the simulation account I configured a live account ( account = with Phillip Capital), when I start the platform I have no live date screen ?

(attached a screen shot)

[NinjaTrader_ChrisSch]

Hello christopher487,

Thank you for your note.

Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S" in the subject line so I may investigate this matter further.

• Open your NinjaTrader folder under Documents.
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

I look forward to your reply.