Error upgrading to NT 8.0.11.0

[EthanHunt]

I get the attached errors after upgrading to NT 8.0.11.0. It won't let me run the program at all, after the second error the program quits...

[NinjaTrader_ChelseaB]

Hello EthanHunt,

Please send an email to platformsupport [at] ninjatrader [dot] com for further assistance.

In the email please include a link to this forum thread.

[rgordon]

I just upgraded to NT 8.0.11.0 and now have the same issues.

[NinjaTrader_PatrickG]

First, try a reinstall of the platform (again):

• Close all running applications.
• Make sure NinjaTrader is closed from the Windows Task Manager:
• Press CTRL + ALT + DEL on your keyboard > Start Task Manager...
• Processes tab
• Locate and highlight "NinjaTrader.exe" > Click "End Process"
• Then from the Start menu select --> Control Panel --> Add and Remove Programs or Programs and Features
• From Add and Remove Programs select NinjaTrader 8 and click Remove.
• Navigate to the following folders and delete any "NinjaTrader 8" folders located here:
• C:\Program Files (x86)\
• or
• C:\Program Files\

Once these steps are completed, download and install NinjaTrader from the link below:

http://ninjatrader.com/GetStarted

If this does not resolve the issue, please follow Chelsea's instructions to write into the Platform Support Team so we may obtain more specific information and assist you individually.

[swartz]

Don't know if it is unnecessary, I also deleted ninja trader keys in my registry and deleted the folder located in my documents
(C:\Users\YOUR_USERNAME\Documents\NinjaTrader 8 ).

now is working fine

[EthanHunt]

I did all these steps and still same errors. BTW, I am able to install the previous version (8.0.10.0) right over new or any other version and it works fine. So there is a bug in NT 8.0.11.0.

First, try a reinstall of the platform (again):

• Close all running applications.
• Make sure NinjaTrader is closed from the Windows Task Manager:
• Press CTRL + ALT + DEL on your keyboard > Start Task Manager...
• Processes tab
• Locate and highlight "NinjaTrader.exe" > Click "End Process"
• Then from the Start menu select --> Control Panel --> Add and Remove Programs or Programs and Features
• From Add and Remove Programs select NinjaTrader 8 and click Remove.
• Navigate to the following folders and delete any "NinjaTrader 8" folders located here:
• C:\Program Files (x86)\
• or
• C:\Program Files\

Once these steps are completed, download and install NinjaTrader from the link below:

http://ninjatrader.com/GetStarted

If this does not resolve the issue, please follow Chelsea's instructions to write into the Platform Support Team so we may obtain more specific information and assist you individually.

[EthanHunt]

How do I find the registry keys? Also, I don't want to delete my NT8 documents folder, it has all my settings and indicators etc.

Don't know if it is unnecessary, I also deleted ninja trader keys in my registry and deleted the folder located in my documents
(C:\Users\YOUR_USERNAME\Documents\NinjaTrader 8 ).

now is working fine

[swartz]

How do I find the registry keys?

after you have uninstalled NT8 , do a scan with ccleaner or similar
then fix only the ninjatrader keys
it is suggested to do a backup of your registry when ccleaner ask it.

Also, I don't want to delete my NT8 documents folder, it has all my settings and indicators etc.

you can change his name and restore later what you need.

I have restored only those folders:

\\Documents\NinjaTrader 8\workspaces
\\Documents\NinjaTrader 8\templates
\\Documents\NinjaTrader 8\db

I had also to manually import all my previous ninjascripts because they are located in this folder and I am not able to identify if this also the folder responsible of the bug

\\Documents\NinjaTrader 8\bin\Custom

[NinjaTrader_PatrickG]

We are unaware of any bugs regarding installations of NinjaTrader 8.0.11.1. I'd like you to write in so we can troubleshoot your NinjaTrader and your PC specifically.

Send a message to PlatformSupport[AT]NinjaTrader[DOT]com with a link to this forum thread and 'ATTN Patrick G' in the subject/body.