Unhandled exception: Object reference not set to an instance of an object.

[johnnybegoode]

I get a pop up error during startup

Unhandled exception: Object reference not set to an instance of an object.

How to repair this?

[NinjaTrader_EricB]

Hello,

Thank you for your post.

Please write into to PlatformSupport[AT]NinjaTrader[DOT]Com along with your log and trace files and a link to this forum post.


Please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.

• Open your NinjaTrader folder under Documents.
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

We look forward to assisting further.

[johnnybegoode]

Attached

[NinjaTrader_DrewO]

johnnybegoode,

I have removed your attachments as they contain information you do not want posted publicly. Please write in per the instructions in Eric's last post so we may assist further.

[NinjaTrader_EricB]

Thank you for your reply.


So we can further diagnose your system, please start NinjaTrader in Safe Mode.

Safe Mode will prevent NinjaTrader from:

• Loading workspaces.
• Connecting on start-up.
• Loading custom assemblies.
• Getting instrument updates from the server.

To enable safe mode, please use the following steps:

• Exit NinjaTrader.
• Hold the CONTROL key and double click the NinjaTrader icon.
• Keep the CONTROL key held down until you see the Control Center.
• You can verify you are in safe mode by going to Help -> About.

Do you see the same when launching in Safe Mode? Please also test connecting the data feed.

We look forward to assisting further.

[johnnybegoode]

I do not see the error popup in Safe Mode.
Amazingly, without doing anything, the error popup disappeared when I reopen in normal mode.

Thank you.