Downloading Market Replay Problem

[oshonte15]

Greetings,

I've been trying to download Market Replay Data however I always get the same error saying
"There's no market replay data available for the instrument/date".

Also the 'Playback' window seems to be working however the charts are not moving.

What can I do to solve this?

Regards

[NinjaTrader_ChrisSch]

Hello oshonte15,

Thank you for your note.

Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S" in the subject line so I may investigate this matter further.

• Open your NinjaTrader folder under Documents.
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

I look forward to your reply.